His contact over many years with clients from all walks of life in cases of all kinds (some of them extremely harrowing) has endowed him with enormous experience and skill in dealing with people, and he is known to be calm and authoritative with clients however pressured the situation becomes.
He was one of the first barristers to engage in Public Access work, where the client briefs the barrister direct with no solicitor involved. Client skills are at a premium in this arena.
Mediation
He has appeared as counsel in numerous mediations and qualified as a mediator in 2004.
In Don’s experience, a mediator needs to have a thorough grasp of the factual and legal issues involved in the dispute, so as to be able to form an authoritative view of the legal merits. But mediation is a process of assisted negotiation, not the imposition of the mediator’s view. The mediator’s job is to facilitate, on the basis of ground-rules agreed by the parties, a process of negotiating in which the parties to communicate, explore options, and reach an agreement based upon where their best interests lie. Of course a party needs a clear appreciation of the strength or otherwise of his legal position, but that is only one component of his best interests and only one of the levels on which the mediator engages with the parties.